It is a Plan! Improving Our Corporate Performance

As we move into the new financial year, there are lots of improvement projects are planned to take place during the next twelve months. Connect caught up with Corporate Programme Manager James Skeet to find out more…

“The Corporate programme is all about planning strategies that can help us achieve our business vision and goals,” explains James. “The all the things we want to achieve in an efficient and structured way.”

As we have read about in the Connect centre pages this issue, our company vision is to establish Morrison as the best provider of repairs & maintenance services to the social housing sector. The corporate programme helps break this objective down into set measureable strategies which align to our three core values of Customers, People and Performance. These strategies are:

• Growth - Making account management a way of life, and organic growth our ‘business as usual’
• People - An employment proposition that rewards performance and develops talent
• Delivery - Having the right tools for the job. And then using them.

 “As part defining the things that we are going to do this year,” says James, we undertook getting some feedback from the business via a series of workshops. The overall feedback from these was that our staff wanted more training opportunities, a stable IT environment, job security and reliable equipment. This feedback has helped shape the 2011 Corporate Programme by giving us a great sense of priority and direction, so we have based our plans on making sure these are the things we deliver as a result.”

Here are just some of the things included in the 2011 Corporate Programme:

Growth Plans

• Expanding into new regions in the UK, such as the South West, Wales and Northern Ireland
• Launch a housing management offering to our customers

People Plans

• Improve our culture of recognition and reward
• Standardise terms and conditions
• Ensure incentivisation for all staff

Delivery Plans

• Stabilise IT platforms
• Standardise reporting
• Introduce a standard operations toolkit

Improve materials and stores.