Resident liaison

Morrison Facilities Services is committed to providing the best possible service to all our residents and the key to our success has been in developing our service through the 'eyes of the resident'.

We ensure that all our residents are provided with the opportunity to shape and influence the way we deliver our Repairs and Maintenance Service, and our Decent Homes Programmes. We like to ensure that all our residents can access our services easily and this includes any 'hard to reach' groups. In order to achieve this, we have developed a Resident Liaison Team that has been based on tried and tested processes and that will enable reactive and programmed work to go ahead with minimal disruption to our residents.

In the nature of the service we provide, we clearly understand that we are carrying out work in people’s homes and it is paramount to respect our residents and their belongings. In addition, we provide the opportunity for all resident’s to comment on the service they have received and in receiving this information, we ensure that this feedback is immediately shared throughout our organisation. This proves valuable in continually developing and improving our operations.

In addition to these activities, Morrison believes is fully supporting the community and we have been pleased to be involved in some excellent community programmes. These initiatives have provided us with an excellent opportunity to invest in the community we work within and also to understand the key priorities for our residents a little better.

If you would like some further information on the Resident Liaison, please contact us.

Resident liaison - examples of activities

Detailed below are examples of some of the activities carried out by our team of Resident Liaison Officers:

• Occupant Charter
• Use of Language Line 
• Customer Satisfaction Surveys 
• Resident Repairs Clinics and Focus Groups 
• Neighbourhood Meetings and Resident Forums 
• Tenant’s Repairs Handbook 
• Joint Inspections 
• Mystery Shopping 
• Mobile Trailer/Rest and Relaxation Suite 
• Open Days and Roadshows 
• Partnering Workshops
  

Resident liaison - community programmes

Detailed below are examples of some of the community programmes our local teams get involved in:

• Sponsoring of local football teams
• Local Community Workshops 
• Coffee Mornings and Evenings