If you're a resident of a property we look after, then we look forward to meeting you. (You can't miss us: we're usually dressed in yellow, and we'll always have our ID on hand.)

Contacting us
If you want to get in touch, call your local team or Resident Liaison Officer on the number you have. (You can find details of your local Morrison here.) We'll arrange to visit at a convenient time.

Looking after your needs
It's important to us to get to know the needs of all residents, and especially more vulnerable tenants - the elderly, or those living with illness or disability. To help us, we collect information about your home and our service. Sometimes we use forms, and sometimes our people have handheld computers to take details.

Expecting a visit
When we're due to visit you can count on us to provide you with an excellent service. Every one of our people has been specially trained in the work they do and in customer care. You can expect us to do the following;

• We'll call you in advance to let you know we're on our way.
• The Morrison person will be in uniform and show you their identification card.
• They'll explain what the work is and how long they expect to take.
• They'll let you know if there is going to be any disruption or safety precautions they need to take.

Our operatives will be helpful, polite and clear up after themselves.  They will give you a card listing the safety precautions they need you to take, and explain these to you.

See the film above for more information about what to expect from a visit.